Refund policy

CANCELLATION - Shinkansen Ticket product online purchase

The following rules will be applied for any order cancellations:
Refunds will be made to the credit card account used for the ticket purchase.

Cancellation before the shipment of tickets:
- 100% Refund - Cancellation made more than 30 days prior to departure (including the departure date)
- 90% Refund - Cancellation made between 29 - 4 days prior to departure (including the departure date)
- No Refund - Cancellation made less than 3 days prior to departure (including the departure date)

While our standard cancellation policy is outlined above, please note that you have the option to cancel within 24 hours of receiving your order confirmation email and receive a full refund.

After the shipment of tickets:
-NO REFUND IS AVAILABLE once the tickets have been shipped

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MODIFICATION OF TICKET AND SHIPPING ADDRESS and Other Services

The following requests are subject to additional charges:

Change of the date/time of the tickets (after 24 hours from a confirmation email being sent)*
Seat requests, such as changing to seats with luggage area (after 24 hours from a confirmation email being sent)*
Change of Shipping Address or recipient name (after shipping has been made).

*These rules apply for those whose boarding date is less than a month. No requests can be made once the shipping has been made

Modification Fees:

Modification of the ticket (date/time/seat): ¥3,000/order
Modification of the shipping address (after shipping): ¥3,000/order**
Modification of the recipient (after shipping): ¥3,000/order**
Any other assistance regarding transportation arrangements: From ¥3,000~ /request

**These services are available on weekdays only.

Our customer service announces how much it costs to modify your order when you request to make any changes.

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Please contact us immediately if you have trouble receiving your tickets after the shipment.
Please be sure that we take no responsibility for the tickets delivered, especially on and after the departure day. Any issues that arise after delivery is made are the customer's responsibility, including situations like lost tickets.

Seat guide

Shinkansen seats are available in four levels depending on the comfort and services your require.

Ordinary Seat

Regular seats used on Reserved cars and Unreserved cars of Shinkansen. Consider it as "economy class" seat.

Green Seat

Better seats with more space than ordinary seats. All Green Seats are reserved only. Consider it as "business class" seats.

Reserved Seat (Ordinary Reserved Seat)

Your seat is reserved and secured when you book your tickets. Head to the station with a peace of mind.
Seats are the same as Ordinary Seat.

Green Reserved Seat

Better seats and free blankets. Popular among Japanese business persons, executives and people who values comfortable travel. Consider it as "business class" seats.

GranClass Seat

Know as "First Class" of Shinkansen seats. Only available on Hokuriku and Tohoku Shinkansen lines. Gran Class seats comes with airline-like amenities and meals.The most expensive of all.

Unreserved Seat

You can take any open seats in unreserved cars of any train on the departure date. (No departure time will be indicated on your tickets.)
The best seat type if your priority is the cost and are traveling during less-crowded season/time.

For further information and photos, please visit official page at http://www.jreast.co.jp/e/ticket/types.html